Appointments
- Quick – Item 3
- Brief – Item 23
- Standard – Item 36
- Long – Item 44
- Prolonged – Item 123
Please book appointments according to the above. Your assistance with this helps us run on time and adds to the comfort of all patients waiting times.
If you require a combined nurse and doctor appointment e.g., removals, iron infusions, dressings, diabetes review, ECG, spirometry, health assessments, drivers licence renewal, immunisations, vaccines, or if you are unsure, please contact the practice by phone to arrange. We are unable to book combined appointments online.
Emergencies – CALL “000” or Health Direct On 1800 022 222
Where possible please ring ahead. You may need to go immediately to the emergency department by ambulance instead of taking the RISK of driving to the practice.
Waiting times
To save you waiting we suggest you call reception to check if your doctor is running on time.
We do try to give as much time as necessary to each patient depending on their health issues and as a result, delays are sometimes unavoidable.
We do reserve time for the unexpected or medically urgent issues; however occasionally extra time will still be required for such matters.
Repeat Prescriptions
Appointments are required for all scripts as a medical review is required.
Your pharmacist may supply your medication on a script owing basis.
Patient confirmation by SMS
If you have opted to receive a reminder for your appointments and you do not receive a confirmation, please contact the practice on 9279 9980 to confirm your booking.
Missed appointments
Missed appointments could be an appointment someone else urgently needs.
We ask that you cancel your appointment if you are unable to attend or no longer require it.
Missed appointments may incur a fee, and no further appointments will be available until this fee is paid. This fee is not eligible for a Medicare rebate.
Test results
If your doctor has not asked you to make an appointment after tests or investigations have been ordered, then please call our reception 2 weeks after the test or investigation has been performed. This will enable our reception staff to tell you if the doctor would like to discuss the results with you.
When an explanation is required you will need to make an appointment with the doctor.
Our practice is committed to preventative care. You have the option of registering to receive reminders that are appropriate to your care. Please speak with reception.
COVID-19 and Making Appointments
If you are COVID-19 positive or have symptoms of COVID-19 Please DO NOT book online.
Call our reception to arrange an appointment for you.
Please notify reception before attending if you have a fever, cough, runny nose. Sore throat or shortness of breath.