Standard appointments are between 15 to 20 minutes,1 to 2 medical issues. Long appointments are between 20 to 40 minutes, Multiple medical issues.
Extended appointments above 40 minutes, Complex medial issues. Your assistance with this helps us run on time and adds to the comfort of all patients waiting times.
Remember to mention if your appointment is for diabetes, asthma or cardiovascular reviews, as you are required to be booked in with a nurse prior to seeing your practitioner.
A note on WAITING….
Feel free to call us to see how your doctor is running for time to save you the extra waiting. We do try to give as much time as necessary to each patient depending on their health issues and as a result, delays are sometimes unavoidable.
We do reserve time for unexpected or medically urgent issues; however occasionally extra time will still be required for such consultations.
If you have; several problems, a complex problem, medical examination for work or insurance, or undergoing a procedure, you may need a double or extended appointment. Please ask the receptionist who will allocate the necessary time.
Appointments are required for all scripts as a medical review is required.
Your pharmacist may supply your medication on a script owing basis.
Patient confirmation by email or sms
if you do not receive a confirmation of your appointment, please contact the practice on 9279 9980 to confirm your booking.
Please book a longer appointment if you have multiple medical issues to discuss.
If you require a Combined Nurse and Doctor Appointment (e.g.) procedural, reviews such as: Excisions/Surgical, Dressing, Diabetes, Cardiovascular, ECG, Asthma, Spirometry, Health Assessments, Drivers Licence Renewal, Immunisations, Vaccines and all other nurse assisted areas please contact the practice by phone to arrange as we are unable to book combined appointments online.
When follow-up appointments are required please book in advance.
Appointments are required for ALL prescriptions. Where this is not possible, your regular pharmacist may be able to supply your medication on a script owing basis.
Missed appointments are appointments that could have been given to someone else in need. Please cancel your appointment if you no longer require it.
A fee equal to our standard consultation will apply in the event of missed appointments and no further appointments will be available for non urgent care until this fee is paid. Please note that this fee is not eligible for a Medicare rebate.
Home visits are readily arranged for regular patients who are restricted from attending the surgery.
Test results All patients are to call for their results of tests and investigations. Normal results are available by phone
All results of a sensitive nature or abnormal are not given without an appointment.
When an explanation is required you will need to make an appointment with the doctor.
Do Not Make your appointment online
If you have travelled or transited through (Mainland China, Iran, Italy South Korea) or Cambodia, Hong Kong, Indonesia, Japan, Singapore, Thailand) risk country in the last 14 days. Within the last 14 days, or if you have a fever, cough, or shortness of breath.
Or close or casual contact in 14 days before illness onset with a confirmed case of COVID-19
Please call our receptionist to arrange an appointment for you.